Customer Service Certificate Series Program
Consisting of four workshops tailored to address real work situations, each workshop was created to demonstrate appropriate methods of verbal and non-verbal communication for phone and face-to-face situations. Conflict resolution skills are introduced to diffuse an irate or upset customer, and the benefits of "active listening" are described and reinforced for enhancement to problem solving skills.
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The series includes the following
workshops: Listening and Communicating Evaluating Your People Skills Fact Finding and Problem Solving Handling Difficult Customer Situations Workshops can be taken individually, or as a series. Individuals completing all four workshops, as a series, will receive a Customer Service Certificate. Series Begins: Friday September 11, 2009 - October 16, 2009 9:00am - 12:00pm Registration Code: NCBP-1009-T1205 |
