Document Delivery Service

Document Delivery Service

The OCC document delivery is a new service that provides all students, staff and faculty a means to order and receive full text articles which are not available from our research databases or our print collection. EBSCO’s LinkSource product will link to the online document delivery service. Online ordering is through CISTI, the Canada Institute for Scientific and Technical Information.

Features of the CISTI document delivery service include:

§ Online ordering for specific full text articles

§ Immediate online registration for CISTI account

Documents are delivered directly to you via:
- Web delivery—email notification
- Fax
- Courier mail
Web delivered documents can be delivered in a matter of hours—documents delivered from international sources may take 2-4 weeks
Service requires valid OCC ID
Document delivery is free to all OCC students, faculty and staff

For those not wanting a CISTI account, documents can be ordered by completing the online Interlibrary Loan Form. An OCC ID is also required for this free service. A librarian will order your document and mail or fax it to you.

Tutorials:

Interlibrary Loan Form Ordering Tutorial

CISTI Document Delivery Tutorial (Startup) HTML
CISTI Document Delivery Tutorial (Startup) Powerpoint

CISTI Document Delivery Tutorial ( Refresher)

How to use the Document Delivery Service – Text Overview

Identify article from database search

Select the article link: Check for Copy

Choose one of the options from LinkSource Menu-- Order Document:

You will be required to link through Microsoft Security Alerts and enter your OCC username and password to authenticate and proceed with ordering options

Register with CISTI

All first time requestors must register for a free CISTI account in order to order document from CISTI.

Complete online registration forms.
You must have an email account
Fax number is must enter or use system default. This default is Library System’s fax number. They will mail your documents. Entering you own fax number will ensure faster delivery
You will immediately receive a CISTI account number/user name and password.
Record this account information as it is required for all orders.
Close window and return to LinkSource menu-Order Document (Your article citation will display and you can now order document).

Order from CISTI

To use this option you must have a CISTI account.

From LinkSource Menu—Order Document,

Select: Order this article from CISTI.
At CIST page, Select: Continue and enter you User name/account number and Password
Your article information will display on order form—complete form-submit
You will receive an order number (record this number especially if you are submitting multiple document orders).
Close window to return to LinkSource menu.
Close window to return to searching databases.

Receiving CISTI document through web delivery--email notification

An e-mail message is sent to you, containing the bibliographic information about the document you ordered and the URL of the site where the document can be retrieved.
To retrieve your document, link to the URL.
To view the document, you must first have downloaded and installed the SDD plug-in. This only needs to be done once. *
You will only be able to view each document once and to print it once.
In the event of a printer or system problem, contact the CISTI Help Desk.

*Downloading SDD Plug-in

From Retrieve this document, if you do not have the plug-in, you will link to Adobe to download the FileOpen (SDD) plug-in required by CISTI to read document
Choose install from box in middle of webpage
Continue with install
Installation complete—you can now view document
These instruction may vary based on your PC configuration

PLEASE NOTE:

If you have any trouble with your CISTI document or downloading SDD plug-in, call the CISTI Help Desk, Monday through Friday, 8:30 am to 4:30 pm ET -- 1-800-668-1222. E-mail: info.cisti@nrc-cnrc.gc.ca

You will need to know your account number and if possible the order number of document.