Nancy C. Showers, Director of Institutional Research at Oakland Community College has been appointed by Dr. James M. Turner, Acting Director of the National Institute of Standards and Technology (NIST), to the 2008 Board of Examiners for the Malcolm Baldrige National Quality Award.  The Award, created by public law in 1987, is the highest level of national recognition for performance excellence that a U.S. organization can receive.

As an examiner, Ms. Showers is responsible for reviewing and evaluating applications submitted for the Award.  The board is composed of approximately 500 leading experts selected from industry, professional and trade organizations, education and health care organizations and government.

Those selected meet the highest standards of qualification and peer recognition.  All members of the board must take part in a preparation course based on the Baldrige Criteria for Performance Excellence and the scoring and evaluation process for the Baldrige Award.

Awards may be given annually in each of six categories:  Manufacturing, Service, Small Business, Education, Health Care, and Non-profit.  Awards have been presented to 74 organizations, including the (2007) Award recipients:  PRO-TEC Coating Co., Mercy Health System, Sharp HealthCare, City of Coral Springs, and U.S. Army Armament Research, Development and Engineering Center (ARDEC).

Information about the Baldrige National Quality Program and the application process is available from the Baldrige National Quality Program, National Institute of Standards and Technology, Administration Bldg., Room A600, 100 Bureau Drive, Stop 1020, Gaithersburg, Maryland 20899-1020, telephone:  (301) 975-2036, fax:  (301) 948-3716.  Information also can be found on the Baldrige National Quality Program’s website at http://www.baldrige.nist.gov.

The Award Program is managed by NIST, a program of the Commerce Department’s Technology Administration, in close cooperation with the private sector.  The American Society for Quality (ASQ) in Milwaukee, Wisconsin, administers the program.  For further information about the Baldrige Award, contact Michael E. Newman, NIST Public Affairs Office, (301) 975-3025, michael.newman@nist.gov.

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