OAKLAND POLICE ACADEMY
 

Dispatch Training

The Oakland Police Academy provides dispatch classes that meet and exceed current emergency services protocols in a variety of categories ranging from emergency fire dispatching techniques to responding to crimes in progress. The content covered in these classes are designed to ensure that the communications professionals at your Public Safety Answering Point are able to provide an exceptional level of service to your agencies emergency responders and the citizens in your community.

For a current bulletin of upcoming dispatch training, please click here.

The Oakland Police Academy is also pleased to offer the most comprehensive 911 Dispatch Academy in the State of Michigan.  Our program introduces the necessary skills and knowledge to work in a modern public safety communications center by teaching each student the responsibilities required of today’s public safety communications professionals.

November  
3................................... Customer Service for 911 Professionals
4................................... 911 Ethics and Liability
9 - 13........................... 40 Hour Basic Telecommunicator Course
10 -12.......................... Emergency Medical Dispatch
17 - 19......................... Emergency Fire Dispatch
   
December  
2 - 4.............................. Emergency Medical Dispatch
8................................... 911 Dispatch Academy Spring 2010 Session Orientation
   
February  
23 - 25......................... Advanced Emergency Medical Dispatch
   
March  
30 - 5/6........................ 911 Dispatch Academy
30 - 31 & 4/1, 6-7....... Emergency Telecommunicator Course
   
April  
8................................... Michigan Criminal Law Introduction for Telecommunicators
13 - 4........................... Fire Communications
15................................. Homeland Security for 911 Professionals
20................................. Suicide Intervention - Building 911 Life Bridges
21................................. Customer Service for 911 Professionals
22................................. Understanding Domestic Violence
27................................. 911 Ethics and Liability
28................................. Stress Management

For questions regarding course layout or content please contact the Oakland Police Academy Dispatch Training Coordinator, Deborah Achtenberg, ENP.  To register for classes, please contact Brenda Dick at 248-232-4220, or fill out a registration form and fax it to 248-232-4225. Please confirm all registrations prior to attending.