Clarifying Performance Expectations

Recognizing that everyone is capable of exceptional effort, productivity and output is a key to being a great manager of people and performance. In this workshop, you will learn how to discuss performance expectations with others in a way that increases their sense of ownership and gains their commitment, while ensuring that departmental and organizational goals are achieved.

Participants will learn:

• Consequences of not clarifying performance expectations
• Key actions for clarifying performance expectations
• Crafting an opening statement
• Asking a open-ended questions
• Responding to rough spots
• Practice clarifying performance expectations
• Action planning

This course is designed for Frontline supervisors and managers. Participants in this course will be able to:

• Identify when a discussion to clarify performance expectations is necessary.
• Respond effectively to questions and concerns people have about work priorities and goals.
• Demonstrate a set of key actions for clarifying performance expectations.
• Use the key actions to conduct a productive discussion about expectations.
• Clarify performance expectations in a way that increases employee motivation and commitment.

Date: Wednesday, March 18, 2009
Time: 1:00 pm – 5:00 pm
Location: Auburn Hills Campus, M-TEC Building
Course Fee: $169.00

Registration Code: BUSN-1410-T0411

Instructor: Diana Cole, Human Performance Technologies