Correcting Performance Problems
The purpose of this module is to help participants address recurring or serious performance problems and get an individual’s performance back on track. Participants will learn:
- The results of not addressing poor performance
- When to conduct conversations about poor performance
- Key actions for correcting performance problems
- Planning conversations for correcting performance problems
- Practicing conversations for correcting performance problems
- Action planning
This course is designed for Frontline supervisors and managers. Participants in this course will be able to:
- Recognize why leaders delay correcting poor performance.
- Describe the consequences of delaying action to correct poor performance.
- Identify performance situations that warrant corrective action.
- Explain the benefits of collecting background information prior to a discussion about poor performance.
- Demonstrate a set of key actions for correcting performance problems.
- Conduct focused conversations about poor performance that result in action toward improvement.
Date: Friday, October 10, 2008
Time: 8:00 am – 12:00 pm
Location: Auburn Hills Campus, M-TEC Building
Course Fee: $169.00
Instructor: Diana Cole, Human Performance Technologies