Customer Service Series Program
This series was designed with the customer service professional in
mind. It consists for four workshops that are tailored to
address real work situations. It is delivered by a seasoned
customer service practitioner and trainer.
The classes demonstrate appropriate methods of verbal and non-verbal
communication for phone and face-to-face situations. Conflict
resolution skills are introduced to diffuse an irate or upset
customer, and the benefits of "active listening" are described and
reinforced for enhancement to problem solving skills. Training
activities include role plays using job situations.
The workshops can be taken individually or as a series.
Individuals completing all four workshops will receive a
Customer Service Certificate.
This program includes the following courses:
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