Handling Difficult Customer Situations

Most customers are pleasant, calm, and appreciative; however; there are times when customers become upset, angry, and demanding. These difficult situations can be extremely stressful. In one survey, 47 percent of customer service professionals listed calls from irate customers as their primary cause of stress. Participants will learn how to control their responses to customer behavior and develop skills needed to handle even the most difficult situations.

Date: Friday, May 1, 2009
Time: 9:00 am – 12:00 pm
Location: Auburn Hills Campus, M-TEC Building
Course Fee: $89.00
Course Code: BUSN-1024-T0309
Instructor: Diane Wingo

Class sizes are limited in most programs. Register as soon as possible to ensure your seat!