Resolving Conflicts Within Your Team

The purpose of this module is to help participants resolve conflicts that hinder a team’s ability to produce results. Participants will learn:

• Team dynamics that negatively impact performance
• Key actions for resolving conflicts within their team
• Planning and practicing how to handle team conflicts
• Handling unproductive reactions
• Resolution options
• Supporting team member-led resolutions
• Action planning

This course is designed for Frontline supervisors and managers. Participants in this course will be able to:

• Identify behaviors that can fragment a team and negatively impact productivity.
• Demonstrate a set of key actions for resolving conflict within a team.
• Successfully manage unproductive reactions when dealing with team issues.
• Determine when leader-led or team member-led resolutions are most appropriate.
• Describe how to support team members who choose to address conflict themselves.

Date: Wednesday, April 15, 2009
Time: 1:00 am – 5:00 pm
Location: Auburn Hills Campus, M-TEC Building
Course Fee: $169.00

Registration Code: BUSN-1412-T0411
Instructor: Diana Cole, Human Performance Technologies

Class sizes are limited in most programs.  Register as soon as possible to ensure your seat!