Oakland Community College

Frequently Asked Questions

What is OCC Emergency Alert?

OCC Emergency Alert is an urgent notification system, comprised of a variety of methods by which the college can notify students, faculty and staff of an active, major campus emergency:

  • Text messages (SMS) to cell phones
  • Voice messages to phones
  • Emails

How does OCC Emergency Alert work?

When the college determines there is an active emergency in which safety may be at risk, an urgent notification through the OCC Emergency Alert system will be initiated.   In order to receive the alert message, faculty, staff and students may register up to three communication devices, such as text message devices, cell phones or land line phones. Registration is available on via Online Services, the OCC website and for Infomart for staff and faculty.

How do I sign up?

Simply go to www.oaklandcc.edu and sign up under OCC Emergency Alert.  For students this service is available any time.

Will I need to sign up each semester?

Regardless of when you signed-up for alerts, if you are enrolled in the Fall semester, no further action will be required on your part.  You will continue to receive alerts.  If you have previously signed-up to receive alerts and do not enroll in the Fall semester, you will be removed from the OCC Emergency Alert system.  If you would like to again receive alerts, you will be required to sign-up during the next semester you enroll in classes.

Why is OCC providing this service?

This information is being offered to enable you to make the best decision about your safety in a timely manner.

When will it be used?

This system may be used when the college is closed due to an emergency or when the safety to the college community requires it.  Examples include:  tornado warning, snow –related closure, active shooter, chemical spill, etc.

Will OCC be testing the OCC Emergency Alert system?

The college plans to test the system at least twice per year. If the message is a test of the system, it will be delivered with the subject line: “TEST”.  Any message that does not include the word “TEST” is an urgent message.

Once an alert has been sent, will we receive a second “all clear” message?

In many instances, a second message with updated information or an “all clear” will be sent.  However, always visit the OCC Homepage for updates.

What should I do when I get an alert?

The message should tell you what action to take.  Always have information available from the employee Emergency Response Plan, Flipchart, and or the Student Safety and Emergency Guide available.  Updated information about the specific incident also should be available on the OCC Homepage.

How will I know the alert is from OCC?  What will this information look like on my device?

The alerts will indicate they are an OCC Alert. The Caller ID for the incoming alert calls will be:

  • Text
    Caller ID: 893-61
    Message Header:  OCC Alert
  • Phone
    Caller ID:  248-232-4600
  • Email
    Subject:  OCC Alert

We suggest you add these Caller ID numbers to your personal phone contact list and name them ‘OCC Emergency Alert,” so you will easily recognize them as an urgent emergency notification.

What do I need to do if I did not receive my text alert?

Follow the steps outlined below to help determine the source of the problem.

  1. Check to make sure you have assigned an emergency priority number to you text contact method
  2. Verify you have entered a correct phone number for your text contact method
  3. Check with your cell phone provider to make sure premium messages are not being blocked.  Some Sprint accounts block premium text messages as a default. You will need to call your account representative and ask to “enable short code 893-61”.  This will allow text alert messages to flow through and not be treated as spam.
  4. If the steps outlined above do not resolve the problem, please contact the department of public safety at emailPublicSafety@oaklandcc.edu for additional support.

What other ways will OCC alert the community about an emergency?

As a large multi-campus system, OCC has more than a single mode of notification in an emergency. OCC Emergency Alert will add to the array of communication methods the college may use during an emergency, such as:  Public Address system, Buildings Marshals, sirens/strobe lights, Public Safety, OCC website, and local news media outlets.

Registering My Information:

What devices/numbers should I register?

You should register the telephone numbers that provide the best opportunity to reach you, such as your cell phone.

Is there a charge for subscribing to the OCC Emergency Alert system?

Oakland Community College will not charge a fee. However, by signing up for this service, users are responsible for charges made by mobile service providers related to text messages and mobile phone calls - for both actual and test messages. We expect to test the OCC Emergency Alert system at least twice per year.

Is my contact information confidential? Will my contact information be shared with anyone?

The contact data you enter will be provided to the third-party vendor the College has employed for the purpose of making the notifications. The third-party vendor has agreed that they have no right to use your contact information for any purpose other than notifying you via OCC Emergency Alert.

Will I receive marketing text messages?

No. The only messages you should ever receive will be a test or actual urgent notification of an emergency.

What happens if I don’t sign up?

You will have to rely on other methods of communication.

Managing My Information:

If I leave the college for the summer or for an extended period, how do I make sure I do not receive the messages?

Before leaving the college, you should update your registration on the OCC Emergency Alerts website by removing your contact information.  Just remember to re-register when you return to OCC.

What if my contact information changes?

You can edit the telephone numbers to which alerts are sent by signing onto the OCC Emergency Alert system and editing your listing under OCC Emergency Alert.

What are Emergency and Standard Priority in the Contact Information section of the sign up screen? How are they different?

The Emergency and Standard Priority columns are used to establish the order of how you will be contacted.  A value entered under the Emergency Priority column will prioritize only Emergency messages.  A value entered under the Standard Priority column will prioritize only Standard messages.  At this time, the system will only be used to transmit Emergency messages.  Since no Standard Priority messages will be sent, please leave all fields under this column at the default “N/A” value.

Will I get messages to every number I list in the OCC Emergency Alert system?

Unless you confirm receipt of a message, the system will send messages to the devices you have registered.  Once a message has been confirmed, message transmission will not be sent to the remaining devices you have registered.  During the sign-up process, you will be able to enter your preferred contact methods and establish priorities for each device.

Who won’t be able to register?

The OCC Emergency Alert system is intended for current faculty, staff and students. 

When does my OCC Emergency Alert Information expire?

For students:  If you have previously signed-up to receive alerts and do not enroll in the Fall semester, you will be removed from the OCC Emergency Alert system.  If you would like to again receive alerts, you will be required to sign-up during the next semester you enroll in classes.
 
For employees: your membership remains active, unless you enter the system and remove your contact information.

How can I best ensure I will receive my text message alerts?

By contacting your cell phone service provider to make sure they allow receipt of text messages coming from Everbridge, our emergency notification service provider.  Everbridge transmits calls using caller ID 893-61.

How will I be removed from the emergency alert system?

You can be removed from the emergency alert system by one of the following two methods:

  1. Self-removal by removing contact information from your profile
  2. For students only, by not re-enrolling in the Fall semester

If you have additional questions or comments, please send them to the Department of Public Safety at emailPublicSafety@oaklandcc.edu