Oakland Community College

Why the Raider One Card?

The Raider One Card is a single card with the following uses:
  • Raider One ID Card - serves as your official College ID
  • Library Services - used for borrowing privileges from local and state resources
  • Raider One iROC Cash - used for print/copy services, Raiders Store and café purchases
  • Enhanced Debit Raider One Card (U.S. Bank Prepaid Debit MasterCard feature) - choose to activate and receive your financial aid refunds

For more information about the Raider One Card, please click here.

Is the Raider One Card mandatory?

All students are required to have a Raider One Card, as it is your official college identification, library services, and print/copy card.

Do I have to have a Raider One Card for my financial aid?

No.  The Raider One Card is used to identify you as an OCC student.

How do I receive my refund on the Raider One Card?

There are three ways to receive a refund from the College:

  • Register your Enhanced Raider One Card (U.S. Bank Prepaid Debit MasterCard feature) and receive your money the same day the refunds are processed. You must register your card with the bank at least five days prior to the refund date.
  • Receive your refund via direct deposit to your own bank account. Login to Online Services and click on E-Check Direct Deposit FAQs for additional information.
  • Receive a check from the College that will be sent via U.S. Mail to the address currently on file. You can expect to receive your check within 5-7 business days of it being processed.

Note: If you choose to activate your Raider One Card (U.S. Bank Prepaid Debit MasterCard feature), we suggest that activation occurs at least 5 days before a scheduled disbursement date.

Do I have to have a social security number to have a Raider One Card?

No, a social security number is not required to obtain the Raider One Card.

What is iROC Cash?

Formally known as “MultiPlan”, iROC Cash is a cashless way to make purchases on campus.  Add money to your iROC Cash account (green stripe) and use it on campus in pay for print areas, Raiders Stores, and campus cafés. Please click  here for details.

How do I add funds to my iROC Cash Account?

There are three ways to add funds to your iROC Cash Account:

  • At a kiosk machine located in all OCC libraries.
  • Online with a credit or debit card. Click here to add money to your account, review your balance or transaction history.
  • Visiting a Raiders Store to transfer Financial Aid funds to your iROC Cash account. The requested amount will be available within 48 hours.

How can I check the balance on my iROC Cash account?

You can check the balance of your iROC Cash Account in two ways:

  • At a kiosk machine located in all OCC libraries.
  • Click here to review your balance or transaction history online.

Is there a fee associated with the Raider One Card?

There is no fee to have, or use the Raider One Card.  There is a $10 fee if the card should ever need to be replaced. 

I previously signed up for Direct Deposit using Online Services. Will my refund go to this account or to my Raider One Card?

If you do not choose to activate the U.S. Bank Prepaid Debit MasterCard feature, your refund will continue to be deposited to your current bank account within 1 to 3 days after disbursement.

When will I know that my refund has been disbursed to my U.S. Bank Prepaid Debit MasterCard Account?

Online Services sends email notifications to students stating when their refunds have been disbursed.

Where is my money?

If you are wondering when or how your financial aid refund is being disbursed, information on OCC’s Online Services webpage can assist you. Follow the directions below:

  • Go to Online Services, login using your user name and password, and go to the Financial Aid section. Click on Financial Aid Award Letter to review your award for the current term.
  • Click on the Financial Profile section in Online Services and click on Bank Information to review your electronic deposit entries for either Raider One Card or your personal bank.

If you have questions, please contact Financial Services at 248-341-2000.

How do I receive a Raider One Card?

There are three ways to receive a Raider One Card:

  • If you have a recent photo of yourself, you can submit it online and receive your Raider One Card in the mail! Please click here for photo requirements and upload procedures.
  • Visit the Raiders Store to take a photo for your Raider One Card. Pickup your card within 5-7 business days at your campus Business Office.
  • Visit the Raider One Card Mobile Unit on campus issuing cards at special events. Click here to view the calendar.  Also, posters/flyers will be posted on campus with upcoming dates and times.

Note: Government issued photo I.D. (driver's license, state identification card, or passport) is required to obtain a card.

What do I need in order to get the Raider One Card?

For on-line photo submission, an OCC user name and password is required to login and begin the process.

At the Raiders Store or Raider One Card Mobile Unit to take a photo for your Raider One Card, you must present government issued photo I.D., such as a driver’s license, state identification card, or a passport, and have your OCC student ID number.

Can OCC check my U.S. Bank Prepaid Debit MasterCard balance?

No, The Raider One Card Office is unable to check the balance on your Enhanced Raider One Card (U.S. Bank Prepaid Debit MasterCard) feature.

Where are the U.S. Bank ATM's located?

There is a US Bank ATM located on each OCC campus. With the activated Enhanced Debit Raider One Card (U.S. Bank Prepaid Debit MasterCard feature) you may withdraw cash for free at any domestic U.S. Bank and MoneyPass® ATMs.

My Raider One Card was sent to an incorrect address on file. What do I do?

The Raider One Card policy states that we mail the card to the current address that is on file with Oakland Community College. If that address is no longer valid, you must to go to Enrollment Services on any campus, with current identification to update your school records. After you update your mailing address, contact the Raider One Card office at 248-232-4400 to confirm with us your new address.  

How do I get a replacement card?

To get a replacement Raider One Card, you will need to fill out a Card Replacement Form at any campus Business Office Cashier and remit the $10 replacement fee.  Select the option to receive your card at your campus Business Office or have it mailed to the address on record within 7-10 business days.

In an emergency, replacement cards can be mailed for next day delivery for a fee of $30.  When these requests are processed before 1:00 pm, they will be mailed out the same day.  After 1:00 pm, they will be mailed out the next business day. 

What do I do if my card is lost or stolen?

If your Raider One Card has been lost or stolen, click here to suspend  your iROC Cash account immediately. If you have activated the U.S. Bank Prepaid Debit MasterCard feature, contact U.S. Bank at 855-613-9098 to report the card lost or stolen. To obtain a new card, visit any campus Business Office Cashier to remit the $10 card replacement fee, and it will be mailed to the address on file with the college within 7-10 business days. Follow the instructions enclosed with your replacement card.

What if I need a replacement card due to a name change or damaged card?

Replacement cards due to a legal name change that is reflected on your current government issued I.D. card, or any damage due to normal wear and tear, must be presented and forfeited to any campus Business Office in order for the card to be replaced at no cost to the cardholder.  If the person is unable to present the card, it is considered lost, and the replacement fee of $10 will apply. Card office staff cannot process name changes on the student’s record.  Name and address changes or corrections must be submitted to Enrollment Services.  Upon completing a name change request, students should wait at least 24 hours before requesting a Raider One Card reprint.

Can I transfer funds between my iROC Cash account and MasterCard account?

You can transfer money from your U.S. Bank Prepaid Debit MasterCard account to your iROC Cash account just as you would any other debit/credit transaction. Click here to log into your iROC Cash account.  Follow the indicators on the site.
 
Note: Funds cannot be transferred from OC Cash to the U.S. Bank Prepaid Debit MasterCard account.

The refund amount on my card is not what I expected. What do I do?

Students must visit any campus Business Office and present photo I.D. to discuss financial details.

Can I still use my financial aid to pay for prints?

Yes.  Go to the Raiders Store and fill out an iROC Cash Transfer Request Form before the financial aid cut-off date.  Within 48 hours, your funds will be available in your iROC Cash account.  There is a $350 limit on these vouchers.

Can you give me the phone numbers for the Student Financial Resources and Scholarships department?

Auburn Hills: 248-232-4330
Highland Lakes: 248-942-3040
Orchard Ridge: 248-522-3440
Royal Oak: 248-246-2440
Southfield: 248-233-2940

Can Faculty and Staff get a Raider One Card?

Yes! Follow the same instructions for students.

 

For more information and a complete list of Frequently Asked Questions (like the ones below) regarding the U.S. Bank Prepaid feature Debit MasterCard feature click here.

Is this a credit card?
How can I access the money on my Enhanced Debit Raider One Card (U.S. Bank Prepaid Debit MasterCard feature)?
How do I add money to my Enhanced Debit Raider One Card (U.S. Bank Prepaid Debit MasterCard feature)?
How do I find my account number and routing number?
I don't have/don't know my PIN number. What should I do?