Oakland Community College

D2L Student Helpdesk

OCC's D2L Helpdesk is dedicated entirely to the technical support of students for the Desire2Learn system.

Students

Students are able to request assistance by phone or by submitting the online form found when logged into the D2L system under the Technical Support widget. Students will be required to provide their student ID number in order to receive assistance so be prepared to provide this information to your support agent.

The D2L Student Helpdesk provides live support 24 x 7, including holidays, weekends, and between semesters.

Login Credentials

D2L users will login using their Online Services username and password.

Password Resets

The D2L Student Helpdesk is not able to reset passwords. If needed, students will use the self-serve password reset form or visit an Enrollment Services office on any campus.

Faculty and Staff

For instructors who need assistance with D2L, they may contact an Instructional Technologist in the Academic Technologies Group.

Contact UsD2L Student Helpdesk

Phone Us

If you need technical help with the D2L system call anytime, 24 x 7, at 855-772-1235 (toll free).

Submit Online

Submit your request for assistance online by accessing the form in the Technical Support widget found on the My Home page after you log into Desire2Learn.

Be sure to include your correct information so we can contact you with assistance.

Contact Your Instructor

If you have questions regarding access to your course, assignments, or course materials contact your instructor.

Your instructor's email address can be found in your class syllabus or in the Meeting Information under My Class Schedule.


If you require assistance with systems other than Desire2Learn, please contact the Student Technical Helpdesk.