OCC's Response to the Situation

In accordance with Governor Whitmer’s Executive Order to limit the spread of the Coronavirus, all campus buildings are closed. However, essential College operations and instruction will continue remotely. Please visit oaklandcc.edu for regular updates and to access all of the online services and resources available to you.

We understand the changes and challenges occurring in your lives as a result of the COVID-19 pandemic, not the least of which includes the transition from face-to-face to a remote-learning format. Whether you are learning in the classroom or in your living room, OCC has the tools to help you successfully complete the semester. We are here for your success.

General FAQs

Who can I contact if I have a question or concern not found in the FAQs?

Non-academic concerns may be submitted through the Complaints page. The individual reporting a concern should use the Complaints/Suggestions form. This form should be filled out electronically, saved as a PDF file and submitted electronically as an attachment in an email to: feedback@oaklandcc.edu.

Academic concerns, including grade appeals, may be submitted on the Student Academic Concern form.

The Academic Appeals Policy is posted on the OCC's Academic Appeals Policy page

What should I do if I have a fever or feel sick?

You should stay home. If you are at work or school, you should make arrangements to return home immediately. If the symptoms are severe, you should seek medical attention. You can contact OCC Public Safety while on campus by dialing 911 for medical emergencies.

What should I do if I've travelled to a country or area reported to have cases of COVID-19?

You should consider self-quarantine. Contact the Oakland County Health Division (OCHD) for more guidance.

What should I do if a close friend or family member has travelled to a country or area reported to have cases of COVID-19?

You should consider self-quarantine until you can find out more. Contact the Oakland County Health Division (OCHD) for more guidance.

If I choose to self-quarantine, what do I need to do?

Contact your instructor and inform them of your situation. Your instructor will work with you to determine the best way for you to complete your course assignments.

How do I get tested for COVID-19?

Contact the Oakland County Health Division (OCHD) for guidance.

Student FAQs

Summer registration just opened. Should I register for Summer classes?

Summer courses will be held remotely. You can register now for 7-, 10-, 12-, and 15-week courses. Current students can register online from 7 a.m. to midnight daily. All student services are available online and we are here to help you.

Are all classes cancelled?

No, classes are not cancelled. All face-to-face classes are suspended until Monday, March 23. Face-to-face classes will resume using remote instruction beginning on that date. All online classes will continue as scheduled.

All campus labs will be closed to students. You will be notified by your instructor if your lab will continue.

Are Continuing Education and Workforce classes cancelled?

Yes. All OCC campuses are closed to students and visitors to help limit the spread of the Coronavirus.

What is remote instruction?

Remote instruction replaces in-class instruction with methods that limit face-to-face contact. You are likely familiar with many tools of remote instruction, including:

  • Live video lectures using Zoom, Skype, or other teleconferencing tools
  • Discussion boards and chat rooms to discuss reading assignments
  • Online resources
  • YouTube videos
  • Detailed assignment sheets for projects with informative links
  • Email messages (reminder - students must use their OCC student email; private emails are not permitted)
  • Conference calls and video conferencing for one-on-one assistance
  • Papers researched outside of class
  • Using D2L for receiving assignments, submitting assignments, group email and discussion groups

How do I prepare for remote instruction if I’ve never had an online class before?

Sign up for our free Online Learning Readiness course, DIST-1000. It is a great resource for learning how to use D2L and to be a successful online learner. New Horizons Leaning is offering daily free live webinars on managing and working remotely. You can see the schedule and register by scrolling to the bottom of the program page.

Who do I contact if I have questions about using D2L?

Call the D2L Helpdesk 24/7 including holidays at 855.772.1235 (toll free).

What if I don’t have a home computer or internet access?

Contact your instructor to discuss other alternatives the College may be able to provide. Helpful Tips.

When will we return to face-to-face instruction?

We don’t know yet. We continue to monitor the situation and are working closely with Oakland County and state health officials to determine how best to curtail the spread of the virus. This situation is evolving rapidly and we ask for your patience during this challenging time. We will continue to provide updates to the College community as we learn new information.

Is finals week changing or still the same?

As of now, finals week remains but we are committed to providing you updates as soon as possible to any changes in the academic calendar.

Academic Policies and Support Services

Am I still responsible for assignments and classwork?

Yes, unless your instructor revises the coursework or the class syllabus.

How does the suspension of classes impact work/study students?

Due to the campus closings, student employees are not able to continue to work their normal work shifts/hours. Work study students should contact the Financial Aid office to determine their status.

How do I return my rental books when the semester ends? Will the Bookstores buy back books?

The Bookstores will be extending the rental return date until May 15 (subject to change and may be extended). The Bookstores will continue to buy textbooks and new this spring, “Book BuyBack” will be online. Please be sure to watch for important dates and the latest updates on the Bookstore website.

What resources are available to help students succeed?

You are working hard to be successful in the new learning format, and we have the resources to help when you need it.

You can access these and additional resources on Coronavirus Resources page.

We encourage you to seek help with your studies through these final weeks of the semester, especially if you are feeling overwhelmed, anxious, or isolated. Remember to communicate with your instructors if you need clarification or assistance.

Who do I contact if my instructor doesn’t respond to me?

If your instructor has not been responsive to your contacts or concerns, please submit a complaint at https://oaklandcc.edu/complaints/default.aspx, or call the Deans of Student Services at:

Auburn Hills: 248-232-4404
Highland Lakes: 248-942-3211
Orchard Ridge: 248-522-3510
Royal Oak: 248-246-2611
Southfield: 248-246-2611

Is OCC going to provide a Pass/Fail option this semester?

Following inquiries from students and consultation with faculty and peer institutions, the College will be implementing two new optional grades for students: Credit and No Credit for both Winter and Summer semesters. Students can request a Credit or No Credit grade only after the traditional letter grades are posted.

Students must remain in the class and complete the semester to be eligible for the Credit/No Credit grade option. Students must also contact a counselor to initiate the Credit/No Credit grade process. To schedule a counseling appointment, visit the Counseling website. We look forward to providing more information on the process for students shortly.

What if I want to drop/withdraw from my class?

The drop deadline for classes has been extended to provide more time for you to adjust to the remote learning format. We hope the extra time will alleviate some of the pressure you may feel about whether to continue with your class(es).

  • Click on your section in MyOCC for the exact drop deadline for your class.
  • Counselors are available to discuss your situation before you drop a class.

If you decide to drop from one or more of your classes, you may do so online using MyOCC

How do I request a refund?

To request a refund, you must first drop/withdraw from your class(es). Then do the following:

  • Complete a Petition for Tuition Refund form (Petition for Tuition Refund form (PDF)).
  • If you have dropped due to COVID-19 concerns or the change to remote learning, note the specifics for your request on your form.
  • Submit the form to the following email address at the campus where the class was offered, or if your classes were at more than one campus, select the campus you feel is most appropriate.

Auburn Hills: AHES@oaklandcc.edu
Highland Lakes: HLES@oaklandcc.edu
Orchard Ridge: ORES@oaklandcc.edu
Royal Oak: ROES@oaklandcc.edu
Southfield: SFES@oaklandcc.edu


What campus resources are still available?

All OCC student services will be available online and through other remote means such as email or teleconference. To clarify, all OCC campuses are closed to students and visitors for these activities:

  • Academic Support Centers
  • Bookstores
  • Computer Labs
  • Counseling
  • Enrollment Services
  • Financial Aid

All Library services are available online, with "Ask a Librarian" operating 24/7. Please see our new guide for more details and information.

All other College business operations will also continue. OCC has hired additional temporary custodial staff at each campus to disinfect highly used surfaces and restrooms to help prevent the spread of illness.

Can we still use the gyms and exercise/weight rooms?

No. Due to the present health situation the College gyms and exercise/weight rooms are to be used only for scheduled academic activities. Public and staff usage is suspended until further notice.

What campus events are cancelled?

All campus events are cancelled until further notice, including athletic games and practices, external rentals, and performances unless notified otherwise. Student organization meetings and committee meetings may proceed via teleconference.

Does that include Commencement?

OCC is committed to the health and safety of our students, employees and visitors. To help limit the spread of the novel Coronavirus, we are rescheduling our 2020 Commencement ceremonies, originally scheduled for May 16, to Saturday, August 22, 2020. Our students work incredibly hard to reach this milestone and we look forward to celebrating their achievement with their families, instructors, friends and loved ones. Until then, stay safe and stay well.

What are the service hours for the campuses?

Although the campuses are closed to students and visitors, the Academic Support Centers, Business Offices, Counseling, Enrollment Services, and Financial Aid will be open from 8:30 a.m. to 5 p.m. college-wide effective March 17 until further notice. All of these services are available by email or online during these business hours.


Michael Schmidt 
Manager of Environmental Health and Safety / Risk Management