Updates and FAQs

Students

Check your OCC email account (@student.oaklandcc.edu) often. This is the only email account instructors and staff may use to communicate with you.

The health and safety of our students, employees and community remains a top priority for the College. Working closely with our health and safety partners, OCC is developing a comprehensive, phased reopening plan for late summer and fall. Starting July 6, while the majority of our summer students will continue taking classes online through the end of the semester, a limited number of students and employees will be returning to campus for hands-on labs and use of high-touch equipment.

Effective Monday, July 6, 2020, the following safety precautions will be in place on all campuses:

  • Face coverings will be required at all times when on an OCC campus. If you do not have a mask, one will be provided to you.
  • COVID-19 screening will take place at entrances, conducted by Public Safety officers. OCC is in the process of creating an online screening that can be completed on a mobile device.
  • Classrooms, labs and restrooms will be set up to allow sufficient distance between students and faculty. Signage will soon be deployed to promote social distancing and wellness guidelines.
  • Communal areas such as Student LIFE offices and club rooms will remain closed. You are asked not to hang out on campus after classes conclude.
  • No access to food, drinking fountains or food vending machines will be available. Vending machines will be available for masks and other supplies.

Fall 2020 Course Options

Student FAQs

Updated: July 2, 2020

Is OCC going to provide a Credit/No Credit option this semester?

OCC will offer students the option of Credit and No Credit grades for Summer semester, due to the exceptional circumstances caused by the Coronavirus pandemic. To determine if this is an appropriate option for you, visit Credit/No Credit information page

How will classes with labs work in the summer?

Students should plan on a virtual learning environment for the majority of Summer classes for the duration of the semester. There will be a limited number of labs open on campus for specific courses only. 

Will the schedule of classes on MyOCC be updated to reflect remote learning?

The Schedule of Classes will reflect the fall course options noted in the chart above. 

I tried to sign up for two classes that run at the same time and got a scheduling conflict. This shouldn’t matter since the classes will be remote! Can you clear this so I can take these two classes?

Instructors may choose to hold class meetings remotely on the days and times stated in the schedule, so scheduling concurrent classes will not be permitted.

When the campuses re-open, can we go back and finish our labs for those classes where hands-on learning is essential?

If a student’s work in a class is incomplete, they must make a written agreement with their instructor on how and when to complete it.

What if my professor makes us come to campus later in the semester?

 If you have a concern, contact the appropriate Academic Dean.

Will the HESI test requirement be waived since the testing center is closed?

Students have until December to complete this requirement so we will not be waiving the HESI. As soon as OCC buildings reopen to the public, new sessions will be posted on the test center website for registration.

Will student employees/assistants be able to go back to work this summer?

Employment for student assistants and work-study students is not available for the Summer semester.

Are Continuing Education and Workforce classes cancelled?

Most of these classes will be delivered remotely. However, a limited number of classes may be held on campus due to the hands-on nature of the class.

What is remote instruction?

Remote instruction replaces in-class instruction with methods that limit face-to-face contact. You are likely familiar with many tools of remote instruction, including:

  • Live video lectures using Zoom, Skype, or other teleconferencing tools
  • Discussion boards and chat rooms to discuss reading assignments
  • Online resources
  • YouTube videos
  • Detailed assignment sheets for projects with informative links
  • Email messages (reminder - students must use their OCC student email; private emails are not permitted)
  • Conference calls and video conferencing for one-on-one assistance
  • Papers researched outside of class
  • Using D2L for receiving assignments, submitting assignments, group email and discussion groups

How do I prepare for remote instruction if I’ve never had an online class before?

Sign up for our free Online Learning Readiness course, DIST-1000. It is a great resource for learning how to use D2L and to be a successful online learner. New Horizons Leaning is offering daily free live webinars on managing and working remotely. You can see the schedule and register by scrolling to the bottom of the program page.

Who do I contact if I have questions about using D2L?

Call the D2L Helpdesk 24/7 including holidays at 855.772.1235 (toll free).

What if I don’t have a home computer or internet access?

Contact your instructor to discuss other alternatives the College may be able to provide. Learning Support Resources.

When will we return to face-to-face instruction?

We don’t know yet. We continue to monitor the situation and are working closely with Oakland County and state health officials to determine how best to curtail the spread of the virus.

Want to sell back your book or return your rental?

Book buy backs and rental returns for this semester are now handled online. Go to the textbook tab and select "sell books" There will not be an in store buyback this semester.  For more informaiton, visit the college webstore.

Academic Policies and Support Services

What resources are available to help students succeed?

You are working hard to be successful in the new learning format, and we have the resources to help when you need it.

You can access these and additional resources on Coronavirus Resources page.

We encourage you to seek help with your studies through these final weeks of the semester, especially if you are feeling overwhelmed, anxious, or isolated. Remember to communicate with your instructors if you need clarification or assistance.

Who do I contact if my instructor doesn’t respond to me?

If your instructor has not been responsive to your contacts or concerns, please submit a complaint at https://oaklandcc.edu/complaints/default.aspx, or call the Deans of Student Services at:

Auburn Hills: 248-232-4404
Highland Lakes: 248-942-3211
Orchard Ridge: 248-522-3510
Royal Oak: 248-246-2611
Southfield: 248-246-2611

How do I request a refund?

To request a refund, you must first drop/withdraw from your class(es). Then do the following:

  • Complete a Petition for Tuition Refund form (Petition for Tuition Refund form (PDF)).
  • If you have dropped due to COVID-19 concerns or the change to remote learning, note the specifics for your request on your form.
  • Submit the form to the following email address at the campus where the class was offered, or if your classes were at more than one campus, select the campus you feel is most appropriate.

Auburn Hills: AHES@oaklandcc.edu
Highland Lakes: HLES@oaklandcc.edu
Orchard Ridge: ORES@oaklandcc.edu
Royal Oak: ROES@oaklandcc.edu
Southfield: SFES@oaklandcc.edu

Campuses

What campus resources are still available?

All OCC student services will be available online and through other remote means such as email or teleconference. To clarify, all OCC campuses are closed to students and visitors for these activities:

  • Academic Support Centers
  • ACCESS
  • Bookstores
  • Computer Labs
  • Counseling
  • Enrollment Services
  • Financial Aid

All Library services are available online, with "Ask a Librarian" operating 24/7. Please see our new guide for more details and information.

All other College business operations will also continue.

Can we still use the gyms and exercise/weight rooms?

No. Due to the present health situation the College gyms and exercise/weight rooms are to be used only for scheduled academic activities. Public and staff usage is suspended until further notice.

What campus events are cancelled?

All campus events are cancelled until further notice, including athletic games and practices, external rentals, and performances unless notified otherwise. Student organization meetings and committee meetings may proceed via teleconference.

Does that include Commencement?

OCC is committed to the health and safety of our students, employees and visitors. To help limit the spread of the novel Coronavirus, we are our holding a Virtual Commencement on August 8, 2020.

What are the service hours for the campuses?

Although the campuses are closed to students and visitors, the online service hours are as follows, Counseling & Enrollment Services:  M, Th, F / 8:30am - 5:00pm; T & W / 8:30am - 7:00pm, Financial Aid:  M, Th, F / 8:30am - 5:00pm; T & W / 8:30am - 6:00pm, Business Office: M - Th/ 8:30am - 5:00pm, F / 8am - noon, college-wide until further notice. All of these services are available by email or online during these business hours. Find out more

General FAQs

Who can I contact if I have a question or concern not found in the FAQs?

Non-academic concerns may be submitted through the Complaints page. The individual reporting a concern should use the Complaints/Suggestions form. This form should be filled out electronically, saved as a PDF file and submitted electronically as an attachment in an email to: feedback@oaklandcc.edu.

Academic concerns, including grade appeals, may be submitted on the Student Academic Concern form.

The Academic Appeals Policy is posted on the OCC's Academic Appeals Policy page

What should I do if I have a fever or feel sick?

You should stay home. If you are at work or school, you should make arrangements to return home immediately. If the symptoms are severe, you should seek medical attention. You can contact OCC Public Safety while on campus by dialing 911 for medical emergencies.

What should I do if I've travelled to a country or area reported to have cases of COVID-19?

You should consider self-quarantine. Contact the Oakland County Health Division (OCHD) for more guidance.

What should I do if a close friend or family member has travelled to a country or area reported to have cases of COVID-19?

You should consider self-quarantine until you can find out more. Contact the Oakland County Health Division (OCHD) for more guidance.

If I choose to self-quarantine, what do I need to do?

Contact your instructor and inform them of your situation. Your instructor will work with you to determine the best way for you to complete your course assignments.

How do I get tested for COVID-19?

Contact the Oakland County Health Division (OCHD) for guidance.