911 Dispatch Training Courses

May 2023

8 - June 2: 911 Dispatch Academy
8 - 12: Basic Emergency Telecommunicator Course (40 Hour)
15: Michigan Criminal Law Intro. for Public Safety Dispatchers & District Court Proceedings & Observations
23: Managing 911 Stress
24: 911 Ethics & Liability for Dispatchers
25: Handling the Despondent & Suicidal Caller
26: Understanding Domestic Violence
30: Homeland Security for 911 Professionals
31: Customer Services for 911 Professionals

June 2023

1 - 2: Introduction to the Fire Service for 911 Professionals

September, 2023

8: Developmental Pathways for Leadership
27: Active De-escalation Strategies & Critical Decision Making

October, 2023

10: Foundations of Emergency Mental Health Dispatching
18: Hope in the Midst of Chaos: Lessons Learned from the Las Vegas Shooting Story

November, 2023

6 - December 4: 911 Dispatch Academy      
6 - 10: 911 Dispatch Academy (40 Hour)
20: Homeland Security for 911 Professionals
21: Right of Bang - Recovery of the Warrior Mindset & the Road to Resiliency
22: Understanding Domestic Violence
27: Michigan Criminal Law
28: 911 Ethics & Liability for Dispatchers
29: Handling the Despondent & Suicidal Caller
30: Dispatchers Role in Active Shooter Incidents
   30 - Dec.1: Introduction to the Fire Service for 911 Professionals

 December, 2023

4: Customer Service for 911 Professionals

Cancellation Policy

Class reservations may be cancelled up to 7 calendar days prior to the first day of class with a 100% refund, less than 7 days, but prior to the first day of class with a 50% refund, on the first day of class with a 0% refund. All “no shows” will be charged full price. Please include the registered person’s name, course name and date, your signature and date. Students are responsible for amounts not covered by third party sponsors or departments unwilling to satisfy the invoice.