911 Dispatch Training Courses
February 2023
March 2023
- 8: Dispatch Leadership
- 8: Maximizing Interactions w/the Special Needs Population for Police/Fire/Dispatch
- 13-14: 911 Homicide: Is the Caller the Killer?
- 21: Active De-escalation Strategies and Critical Decision Making
May 2023
- 8 - June 2: 911 Dispatch Academy
- 8-12: Basic Emergency Telecommunicator Course (40 Hour)
- 15: Michigan Criminal Law Intro. for Public Safety Dispatchers & District Court Proceedings & Observations
- 23: Managing 911 Stress
- 24: 911 Ethics & Liability for Dispatchers
- 25: Handling the Despondent & Suicidal Caller
- 26: Understanding Domestic Violence
- 30: Homeland Security for 911 Professionals
- 31: Customer Services for 911 Professionals
June 2023
September, 2023
October, 2023
- 10: Foundations of Emergency Mental Health Dispatching
- 18: Hope in the Midst of Chaos: Lessons Learned from the Las Vegas Shooting Story
November, 2023
- 6 - December 4, 2023: 911 Dispatch Academy
- 6 - 10: 911 Dispatch Academy (40 Hour)
- 20: Homeland Security for 911 Professionals
- 21: Right of Bang - Recovery of the Warrior Mindset & the Road to Resiliency
- 22: Understanding Domestic Violence
- 27: Michigan Criminal Law
- 28: 911 Ethics & Liability for Dispatchers
- 29: Handling the Despondent & Suicidal Caller
- 30: Dispatchers Role in Active Shooter Incidents
- 30 - December 1: Introduction to the Fire Service for 911 Professionals
December, 2023
Cancellation Policy
Class reservations may be cancelled up to 7 calendar days prior to the first day of class with a 100% refund, less than 7 days, but prior to the first day of class with a 50% refund, on the first day of class with a 0% refund. All “no shows” will be charged full price. Please include the registered person’s name, course name and date, your signature and date. Students are responsible for amounts not covered by third party sponsors or departments unwilling to satisfy the invoice.