911 Dispatch Training Courses

November, 2023

Nov 6 - Dec 4:	911 Dispatch Academy
20:	Homeland Security for 911 Professionals
21:	Right of Bang - Recovery of the Warrior Mindset & the Road to Resiliency
22:	Understanding Domestic Violence
27:	Michigan Criminal Law for Dispatchers
28:	911 Ethics & Liability for Dispatchers
29:	Handling the Despondent & Suicidal Caller
30:	Dispatchers Role in Active Shooter Incidents
Nov 30 - Dec 1:	Introduction to the Fire Service for 911 Professionals

 December, 2023

4:	Customer Service for 911 Professionals

February, 2024

5:	Dispatch Leadership

March, 2024

25 - 26:

9-1-1 Homicide: Is the Caller the Killer

April, 2024

22 - 26:	911 Dispatch Academy (40 Hour)
Apr 22 - May 16:	911 Dispatch Academy
24:	Maximizing Interactions w/the Special Needs Population for Police/Fire/Dispatch
29:	Customer Service for 911 Professionals

May, 2024

9 - 10:	Introduction to the Fire Services for 911 Professionals
13:	Homeland Security for 911 Professionals
14:	Understanding Domestic Violence
15:	Michigan Criminal Law Intro. for Public Safety Dispatchers & District Court Proceedings & Observations

June, 2024

11:	Active De-Escalation Strategies and Critical Decision Making

 

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Cancellation Policy

Class reservations may be cancelled up to 7 calendar days prior to the first day of class with a 100% refund, less than 7 days, but prior to the first day of class with a 50% refund, on the first day of class with a 0% refund. All “no shows” will be charged full price. Please include the registered person’s name, course name and date, your signature and date. Students are responsible for amounts not covered by third party sponsors or departments unwilling to satisfy the invoice.