911 Training Schedule

Information listed is tentative and subject to change, please verify before attending.

Updated September, 2021

SEPTEMBER, 2021

DATE CLASS
22 Making a Difference - Dispatchers “The Silent Heroes”

OCTOBER, 2021

DATE CLASS
6 Active De-Escalation Strategies and Critical Decision Making

NOVEMBER

DATE CLASS
8-12/6 911 Dispatch Academy
8-12 Basic Emergency Telecommunicator Course
16 911 Ethics and Liability for Dispatchers
17 Handling the Despondent and Suicidal Caller
18 The Dispatcher's Role in Active Shooter Events
22 Homeland Security for 911 Professionals
23 Understanding Domestic Violence
24 Right of Bang: Recovery of the Warrior Mindset
29 Michigan Criminal Law Introduction for Public Safety Dispatchers and District Court Proceedings & Observation
30 Customer Service for 911 Professionals

DECEMBER, 2021

DATE CLASS
2-3 Introduction to the Fire Service for 911 Professionals

CONTACT INFORMATION

Register:  248.232.4220

Unless otherwise noted, all classes will be held at:
Oakland Community College
Auburn Hills Campus - Building J
2900 Featherstone Road
Auburn Hills, MI 48326-2845
Phone 248.232.4220