911 Dispatch Academy


  • Attend an Academy orientation
  • High School Diploma or G.E.D.
  • Have no prior felony convictions
  • Have a legal right to work in the US
  • Possess a valid drivers license
  • Possess normal hearing, vision, color vision, with or without corrective lenses or hearing aids.
  • Complete typing text (recommended minimum net speed of 35 wpm)
  • Interview (must bring copy of State Drivers Record and State Criminal History Record Check).
  • Participate in a "sit-a-long" at a local 911 center arranged by our academy.

The 911 Dispatch Academy has been approved by the Michigan 911 State Committee (SNC).

SNC approval # OCC201308A


Classes held Monday-Friday

Course Topics Hours
Basic Telecommunicator Course 40
Introduction to Michigan Criminal Law/Court Observation 8
Fire Communications 16
Homeland Security 8
Wellness or Stress Management 8
Suicide Intervention 8
Domestic Violence 8
Customer Services for 911 Professionals 8
911 Job Interview Preparation 4
Emergency Medical Dispatch (EMD) 24
911 CAD Simulation Training 24


Upon completion of the five week program, graduates will receive a “911 Dispatch Academy” certificate provided by the Oakland Police Academy.  The Emergency Medical Dispatch (EMD) course will be certified by the NAED. Assistance with employment opportunities is provided when available.


Basic Police Training
Gayle Zirwes
Phone 248.232.4222

Advanced Police Training
Brenda Dick
Phone 248.232.4220