911 Dispatch Training Courses

May, 2024

13: Homeland Security for 911 Professionals
14: Understanding Domestic Violence
15: Michigan Criminal Law Intro. for Public Safety Dispatchers & District Court Proceedings & Observations

June, 2024

11: De-Escalation and Critical-Decision Making for the Emergency Communicator

October, 2024

14: Developmental Pathways To Leadership
Oct 28 - Nov 1: 40 Hour Basic Telecommunicator Course
Oct 28 - Nov 21: 911 Dispatch Academy

November, 2024

4:   Homeland Security for 911 Professionals
5:   911 Ethics & Liability for Dispatchers
6:   Handling the Despondent & Suicidal Caller
7:   Dispatchers Role in Active Shooter Incidents
7:   Understanding Domestic Violence
11:   Customer Service for 911 Professionals
18 - 19:   Introduction to the Fire Service for 911 Professionals
20:   Michigan Criminal Law For Public Safety Dispatchers

 


Cancellation Policy

Class reservations may be cancelled up to 7 calendar days prior to the first day of class with a 100% refund, less than 7 days, but prior to the first day of class with a 50% refund, on the first day of class with a 0% refund. All “no shows” will be charged full price. Please include the registered person’s name, course name and date, your signature and date. Students are responsible for amounts not covered by third party sponsors or departments unwilling to satisfy the invoice.