Complaints

We invite you to share feedback about your experience at Oakland Community College. You can do this by completing the Complaint / Suggestion form below. At OCC, your input is important!

Student Complaints

We are committed to providing excellent service and improving your experience. If we have not met your expectations, please complete the Complaint / Suggestion form below. Save the document as a file and submit it electronically as an attachment in an e-mail to: feedback@oaklandcc.edu

An OCC representative will review your complaint and determine the action to be taken. You will be contacted with information regarding how your complaint/suggestion has been addressed.

NOTE: Academic or course related concerns should be discussed with your instructor first. If the concern is unresolved, the next step is to contact the Department Chairperson. The Dean of Student Services Office at your campus can provide this information:

Auburn Hills / 248-232-4404
Highland Lakes / 248-942-3211
Orchard Ridge / 248-522-3510
Royal Oak / 248-246-2611
Southfield / 248-246-2611

Complaints/Suggestions Form

Accreditation Complaints

As required by the Department of Education as of October 29, 2010 regulations (34 C.F.R. 668.43), the following information is provided for complaints that are unresolved after addressing them at the College as described above. The Higher Learning Commission will take complaints related to general practices that may affect accreditation. To get more specific information, contact the HLC at 230 South LaSalle Street, Suite 7-500, Chicago, IL 60604-1411 or visit the Higher Learning Commission website.

Consumer Protection Complaints

Oakland Community College must make consumer information available to current and prospective students. Consumer Information and Disclosures regarding the institution are available for review on the College website at: Consumer Information

If you have an unresolved complaint that is a consumer protection issue, contact the Attorney General at the Consumer Protection Division, P.O. Box 30213, Lansing, MI 48909-7713 or visit the State of Michigan's Department of Licensing and Regulatory Affairs (LARA) website.

The Michigan Department of Licensing and Regulatory Affairs' Corporations, Security & Commercial Licensing Bureau is the agency designated to review complaints against institutions of higher education providing distance education. Complaints concerning OCC's distance education activities regulated by Michigan's Higher Education Authorization and Distance Education Reciprocal Exchange Act (2015 PA 45) may be directed to the Department of Licensing and Regulatory Affairs, Corporations, Securities & Commercial Licensing Bureau, P.O. Box 30018, Lansing, MI 48909 through the Post-Secondary Student Complaint process.

Students who do not reside in Michigan may contact the authority in their home state, which may be found on the website of the State Higher Education Executive Officers Association.

If the unresolved complaint involves an active duty service member or veteran of the U.S. military, contact the Military OneSource Postsecondary Education Complaint System.

Contact Information

Auburn Hills Campus

Jahquan Hawkins
Dean of Student Services

Stacey Jackson
Associate Dean of Student Services

Margaret Warack 
Administrative Assistant, Phone 248.232.4404

Highland Lakes Campus

Lisa Skowronski
Associate Dean of Student Services

Gail Adams
Administrative Assistant, Phone 248.942.3211

Orchard Ridge Campus

Robert Spann
Dean of Student Services

Marikay Clancy
Associate Dean of Student Services

Linda Emerson
Administrative Assistant, Phone 248.522.3510

Royal Oak/Southfield Campuses

Janice Brown-Williams
Dean of Student Services

Andrew Muniz
Associate Dean of Student Services

Kim Combs
Administrative Specialist, Phone 248.246.2611