As required by the Department of Education as of October 29, 2010 regulations (34
C.F.R. 668.43), the following information is provided for complaints that are unresolved
after addressing them at the College as described above. The Higher Learning Commission
will take complaints related to general practices that may affect accreditation. To
get more specific information, contact the HLC at 230 South LaSalle Street, Suite
7-500, Chicago, IL 60604-1411 or visit the Higher Learning Commission website.
Consumer Protection Complaints
Oakland Community College must make consumer information available to current and
prospective students. Consumer Information and Disclosures regarding the institution
are available for review on the College website at: Consumer Information
If you have an unresolved complaint that is a consumer protection issue, contact the
Attorney General at the Consumer Protection Division, P.O. Box 30213, Lansing, MI
48909-7713 or visit the State of Michigan's Department of Licensing and Regulatory Affairs (LARA) website.
The Michigan Department of Licensing and Regulatory Affairs' Corporations, Security
& Commercial Licensing Bureau is the agency designated to review complaints against
institutions of higher education providing distance education. Complaints concerning
OCC's distance education activities regulated by Michigan's Higher Education Authorization
and Distance Education Reciprocal Exchange Act (2015 PA 45) may be directed to the
Department of Licensing and Regulatory Affairs, Corporations, Securities & Commercial
Licensing Bureau, P.O. Box 30018, Lansing, MI 48909 through the Post-Secondary Student Complaint process.
Students who do not reside in Michigan may contact the authority in their home state,
which may be found on the website of the State Higher Education Executive Officers Association.
If the unresolved complaint involves an active duty service member or veteran of the
U.S. military, contact the Military OneSource Postsecondary Education Complaint System.