911 Ethics & Liability for Dispatchers

911 Dispatch Academy

Course Description:

This class will cover not only 911 liability issues but 911 ethics which are sometimes not addressed with liability training. Call-taking standards and special liability considerations will be included. This class will include group exercises and discussions. This training is highly recommended for all 911 staff. Module II approved.

Instructor:

Tracy Ertl – A 28 year veteran with Brown County Public Safety Communications (Green Bay, Wisconsin), retired.  Tracy has served thousands of public safety students as a devoted APCO Adjunct Instructor, presenting nationally and internationally.  She is also owner and publisher at TitleTown Publishing, a mainstream house specializing in survival and police titles.

Topics Covered: 

  • Vicarious Liability issues
  • Confidentiality in Dispatch
  • Discretionary vs. Ministerial Duty
  • Public Duty Doctrine
  • 9-1-1 Perceptions of the public
  • Need for adequate Policy, Procedure and Training
  • Need for adequate standards in evaluation for Dispatch
  • Trainees and subordinates
  • Laws pertaining to 911 Liability
  • Ethical Training
  • Ethical Leadership

November 2024 Course Details 

Questions: 911training@oaklandcc.edu

**The Course is SNC Approved - Module II ** 

*No shows WILL be billed unless cancellation is received 5 days prior to the class*