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911 Ethics & Liability for Dispatchers

911 Dispatch Academy

Course Description:

This class will cover not only 911 liability issues but 911 ethics which are sometimes not addressed with liability training. Call-taking standards and special liability considerations will be included. This class will include group exercises and discussions. This training is highly recommended for all 911 staff. Module II approved.

Instructor:

Libby Howland has over 14 years of experience in dispatch. She began her career as a Dispatcher at Ingham County Central Dispatch and has been with Eaton County Central Dispatch for over 8 years. Howland has held the position of front-line dispatcher, CTO and has now been promoted to Supervisor. Howland is also the Training Coordinator, leads the Public Education Team and is actively involved on the Tactical Dispatch Team and Public Relations Team. Mrs. Howland is an active member of both the local CAPS Team and the National Phoenix Project. Supervisor Howland was named the 2023 Supervisor of the Year by the Michigan Association of Public-Safety Communications Officials (APCO) and was later awarded the 2024 APCO International Line Supervisor of the Year. She earned her Emergency Number Professional (ENP) Certification in March of 2023.

Topics Covered: 

  • Vicarious Liability issues
  • Confidentiality in Dispatch
  • Discretionary vs. Ministerial Duty
  • Public Duty Doctrine
  • 9-1-1 Perceptions of the public
  • Need for adequate Policy, Procedure and Training
  • Need for adequate standards in evaluation for Dispatch
  • Trainees and subordinates
  • Laws pertaining to 911 Liability
  • Ethical Training
  • Ethical Leadership

Course Details 

Questions: 911training@oaklandcc.edu

**The Course is SNC Approved - Module II ** 

*No shows WILL be billed unless cancellation is received 5 days prior to the class*