911 Ethics & Liability for Dispatchers

Course Description:

This class will cover not only 911 liability issues but 911 ethics which are sometimes not addressed with liability training. Call-taking standards and special liability considerations will be included. This class will include group exercises and discussions. This training is highly recommended for all 911 staff. Module II approved.

Instructor:

Tracy Ertl – A 28 year veteran with Brown County Public Safety Communications (Green Bay, Wisconsin), retired.  Tracy has served thousands of public safety students as a devoted APCO Adjunct Instructor, presenting nationally and internationally.  She is also owner and publisher at TitleTown Publishing, a mainstream house specializing in survival and police titles.

Topics Covered: 

• Vicarious Liability issues
• Confidentiality in Dispatch
• Discretionary vs. Ministerial Duty
• Public Duty Doctrine
• 9-1-1 Perceptions of the public
• Need for adequate Policy, Procedure and Training
• Need for adequate standards in evaluation for Dispatch
• Trainees and subordinates
• Laws pertaining to 911 Liability
• Ethical Training
• Ethical Leadership

---

November 2024 Course Details 

• DATE: April 29, 2025
• TIME: 8:30 a.m. - 5:00 p.m.
• COST: $225.00 (911 SNC Module II Approval #OCC2024-306)
• LOCATION: Oakland Police Academy 2900 Featherstone, Auburn Hills, MI 48326 - Location on Campus: Police Academy
• REGISTRATION: Email: policetraining@oaklandcc.edu or Phone: (248) 232-4227

Questions: 911training@oaklandcc.edu

Print This Page

**The Course is SNC Approved - Module II ** 

*No shows WILL be billed unless cancellation is received 5 days prior to the class*