Office of Institutional Standards & Practices
The Office of Institutional Standards and Practices plays a crucial role in supporting Oakland Community College’s mission by ensuring that standards and practices foster a productive, respectful and growth-oriented atmosphere for all students and employees. As a college-wide administrative unit, we work with all departments to ensure alignment with institutional goals, while regularly assessing its efforts for continuous improvement to contribute to overall student success and intuitional effectiveness.
Our Mission
We’re dedicated to fostering a campus built on respect, integrity, and growth. Our office provides guidance, resources, and proactive support to help students and employees overcome challenges, develop new skills, and reach their full potential.
This isn’t about checklists — it’s about people.
Because at OCC, you matter.
The Impact and Resource Hub
The Hub is the heart of OCC’s people-centered culture.
Housed within the Office of Institutional Standards and Practices, the Impact and Resource Hub serves as a connector, guide and advocate for our campus community. We help students and employees navigate the College with confidence, access resources, and connect to our culture rooted in care and accountability.
We support:
- Clarity – Help you understand college policies and practices
- Connection – Link you to helpful resources and people
- Culture – Foster a respectful and welcoming campus community where every person feels valued
Whether you’re a student or an employee, our team leads by listening and providing assistance.
How We Support You
Our office is here to assist both students and employees by ensuring that institutional standards and practices guide everyone toward achieving their personal and professional goals.
- For Employees | We provide consultations, resources and programming to help staff navigate workplace
challenges and uphold institutional standards. Our services promote best practices
that encourage a positive and productive work setting, helping employees excel in
their roles and responsibilities.
- For Students | We offer programming, resources and direct assistance to support students in meeting academic standards, overcoming challenges and maximizing their educational opportunities. By reinforcing clear expectations and standards, we empower students to succeed academically and personally.
Our Core Functions
We establish clear expectations for students and employees, guiding academic, professional and community conduct with fairness and respect.
We ensure the entire campus community can access aligned, effective resources — reducing barriers and helping everyone thrive.
We design programs that engage, educate and empower. Our efforts promote connection, mental and emotional well-being, and shared accountability across campus.
We proactively identify and address barriers to student and employee success, ensuring everyone has the tools to meet their goals.
We partner with academic, administrative, and student services leaders to build shared accountability and a unified college culture.
We use data to continuously assess and refine our impact, ensuring integrity and effectiveness in all we do.
Respect, Opportunity, and Culture
Respect starts with understanding. That’s why we promote clear, thoughtful communication for everyone across OCC. Our goal is to foster a campus where every person feels valued, supported and empowered to succeed.
We champion access for all—ensuring that students, employees and visitors can fully engage in every aspect of college life. Employees are encouraged to explore the OCC Guide: Best Practices for Communicating with Deaf and Hard of Hearing Individuals which provides strategies for bridging communication and cultural differences.
We also promote a campus that’s easy to navigate and welcoming to everyone. Visit our
Accessibility page to learn more about how OCC helps create a barrier-free experience for students,
employees, and visitors alike.
Together, we strengthen a culture of respect, understanding and shared purpose—one that helps every member of our community thrive.
Get Involved
Want to help strengthen our campus community?
- Join a committee
- Volunteer at events
- Share your feedback — your voice helps us improve the systems that support OCC
Our Commitment
The Office of Institutional Standards and Practices is dedicated to listening, guiding, coaching, educating and empowering everyone who is part of the Oakland Community College community. We are here to help students and employees understand expectations, access resources, and find solutions that support their success. Through collaboration, care and accountability, the Office ensures that every individual has the opportunity to grow, excel and contribute to a respectful and supportive college environment.
Contact Us
If you have questions, need resources, or would like to schedule a consultation, we are here to help. Reach out to us today to learn more about how we can support your success.
Kristina Marshall
Director of Institutional Standards and Practices
kmmarsha@oaklandcc.edu