Enrollment Requirements

Attend an Academy orientation
High School Diploma or G.E.D.
Have no prior felony convictions
Have a legal right to work in the US
Possess a valid drivers license
Possess normal hearing, vision, color vision, with or without corrective lenses or hearing aids.
Complete typing text (recommended minimum net speed of 35 wpm)
Interview (must bring copy of State Drivers Record and State Criminal History Record Check).
Participate in a "sit-a-long" at a local 911 center arranged by our academy.

The 911 Dispatch Academy has been approved by the Michigan 911 State Committee (SNC).

SNC approval # OCC201308A

Training Schedule

Classes held Monday-Friday

Course Topics	Hours
Basic Telecommunicator Course	40
Introduction to Michigan Criminal Law/Court Observation	8
Fire Communications	16
Homeland Security	8
Wellness or Stress Management	8
Suicide Intervention	8
Domestic Violence	8
Customer Services for 911 Professionals	8
CPR/AED	8
911 Job Interview Preparation	4
Scenario Training with the Oakland Police Academy	4
Mapping	4
911 Ethics and Liability	8
911 CAD Simulation Training	24

Certification

Upon completion of the five week program, graduates will receive a “911 Dispatch Academy” certificate provided by the Oakland Police Academy. Assistance with employment opportunities is provided when available.

Contact Information

911 Training
Kat Reynolds
Phone: (248) 232-4610