911 Dispatch Training Courses

September, 2025

23:	De-Escalation and Critical-Decision Making for the Emergency Communicator

October, 2025

8:	911's Least Wanted
16:	A Victim's Plea: Meeting Expectations
27:	Developmental Pathways for Leadership

November, 2025

3:	911 Dispatch Academy
3 - 7:	Basic Telecommunicator Course (40 Hours)
10:	Homeland Security for 911 Professionals
17:	Understanding Domestic Violence
18:	Right of Bang - Recovery of the Warrior Mindset & the Road to Resiliency
19:	Handling the Despondent & Suicidal Caller
20:	911 Ethics & Liability for Dispatchers
21:	Dispatchers Role in Active Shooter Incidents
25:	Customer Services for 911 Professionals
26:	Michigan Criminal Law For Public Safety Dispatchers

December, 2025

1 - 2:	Introduction to the Fire Service for 911 Professionals

Cancellation Policy

Class reservations may be cancelled up to 7 calendar days prior to the first day of class with a 100% refund, less than 7 days, but prior to the first day of class with a 50% refund, on the first day of class with a 0% refund. All “no shows” will be charged full price. Please include the registered person’s name, course name and date, your signature and date. Students are responsible for amounts not covered by third party sponsors or departments unwilling to satisfy the invoice.