911 Dispatch Academy (40 hour)
Course Description:
This is a 40 hour basic class that will introduce the new dispatcher to the basic requirements that are required to perform the responsibilities of a Telecommunicator.
Instructor:
911 Dispatch Academy Staff
Topics:
- Public Safety Overview - including Police, Fire and EMS
- Roles and Responsibilities of a Telecommunicator
- Legal Aspects of Public Safety Communications
- Interpersonal Techniques
- Telephone Techniques
- Call Classification
- Radio Communications
- Stress Management
Course Details:
- DATES: November 6-10, 2023
- TIME: 8:30 am - 5:00 pm
- COSTS: $650.00 (911 SNC Approval #OCC202001A)
- LOCATION: Oakland Police Academy 2900 Featherstone, Auburn Hills, MI 48326 - Location on Campus: Police Academy
- REGISTRATION: Email: policetraining@oaklandcc.edu or new phone: 248.232.4227
Questions: 911training@oaklandcc.edu
**The Course is SNC Approved (SNC #OCC202001A)**