911 Dispatch Academy (40 hour)

OCC Dispatch Academy


911 Dispatch Academy Staff

Course Description:

This is a 40 hour basic class that will introduce the new dispatcher to the basic requirements that are required to perform the responsibilities of a Telecommunicator.


  • Public Safety Overview - including Police, Fire and EMS
  • Roles and Responsibilities of a Telecommunicator
  • Legal Aspects of Public Safety Communications
  • Interpersonal Techniques
  • Telephone Techniques
  • Call Classification
  • Radio Communications
  • Stress Management

Course Details:

Questions: 911training@oaklandcc.edu

**The Course is SNC Approved (SNC #OCC202001A)**