911 Ethics & Liability for Dispatchers

911 Dispatch Academy

Course Description:

This class will cover not only 911 liability issues but 911 ethics which are sometimes not addressed with liability training. Call-taking standards and special liability considerations will be included. This class will include group exercises and discussions. This training is highly recommended for all 911 staff. Module II approved.

Instructor:

Tracy Ertl – 28-year veteran with Brown County Public Safety Communications (Green Bay Wisconsin), retired. Tracy has served thousands of public safety students as a devoted APCO Adjunct Instructor, presenting nationally and internationally. She is also Owner and Publisher at TitleTown Publishing, a mainstream publishing house specializing in survival and police titles.

Topics Covered: 

  • Vicarious Liability issues
  • Confidentiality in Dispatch
  • Discretionary vs. Ministerial Duty
  • Public Duty Doctrine
  • 9-1-1 Perceptions of the public
  • Need for adequate Policy, Procedure and Training
  • Need for adequate standards in evaluation for Dispatch
  • Trainees and subordinates
  • Laws pertaining to 911 Liability
  • Ethical Training
  • Ethical Leadership

May Course Details:

November Course Details:

Questions: 911training@oaklandcc.edu

**The Course is SNC Approved**