911 Ethics & Liability for Dispatchers
Course Description:
This class will cover not only 911 liability issues but 911 ethics which are sometimes not addressed with liability training. Call-taking standards and special liability considerations will be included. This class will include group exercises and discussions. This training is highly recommended for all 911 staff. Module II approved.
Instructor:
Tracy Ertl – 28-year veteran with Brown County Public Safety Communications (Green Bay Wisconsin), retired. Tracy has served thousands of public safety students as a devoted APCO Adjunct Instructor, presenting nationally and internationally. She is also Owner and Publisher at TitleTown Publishing, a mainstream publishing house specializing in survival and police titles.
Topics Covered:
- Vicarious Liability issues
- Confidentiality in Dispatch
- Discretionary vs. Ministerial Duty
- Public Duty Doctrine
- 9-1-1 Perceptions of the public
- Need for adequate Policy, Procedure and Training
- Need for adequate standards in evaluation for Dispatch
- Trainees and subordinates
- Laws pertaining to 911 Liability
- Ethical Training
- Ethical Leadership
May Course Details:
- DATES: May 24, 2023
- TIME: 8:00am - 4:30pm
- COSTS: $200.00 (911 SNC Module II Approval #OCC200902A)
- LOCATION: Oakland Police Academy 2900 Featherstone, Auburn Hills, MI 48326 - Location on Campus: Police Academy
- REGISTRATION: Email: policetraining@oaklandcc.edu or new phone: 248.232.4227
November Course Details:
- DATES: November 28, 2023
- TIME: 8:30 am - 5:00 pm
- COSTS: $200.00 (911 SNC Module II Approval #OCC200902A)
- LOCATION: Oakland Police Academy 2900 Featherstone, Auburn Hills, MI 48326 - Location on Campus: Police Academy
- REGISTRATION: Email: policetraining@oaklandcc.edu or new phone: 248.232.4227
Questions: 911training@oaklandcc.edu
**The Course is SNC Approved**