Basic Emergency Telecommunicator
Instructor:
911 Dispatch Academy Staff
Course Description:
This class is a 40 hour basic class that will introduce the new dispatcher to the basic requirements that are required to perform the responsibilities a Telecommunicator.
Topics
- Public Safety Overview - including Police, Fire and EMS
- Roles and Responsibilities of a Telecommunicator
- Legal Aspects of Public Safety Communications
- Interpersonal Techniques
- Telephone Techniques
- Call Classification
- Radio Communications
- Stress Management
February Course Details
- DATES: February 13 - 17, 2023
- TIME: 8:30 am - 5:00 pm
- COST: $650.00 (911 SNC Approval #OCC202001A)
- LOCATION: Oakland Police Academy 2900 Featherstone, Auburn Hills, MI 48326 - Location on Campus: Police Academy
- REGISTRATION: Email: policetraining@oaklandcc.edu or new phone: 248.232.4227
May Course Details
- DATES: May 8 - 12, 2023
- TIME: 8:30 am - 5:00 pm
- COSTS: $650.00 (911 SNC Approval #OCC202001A)
- LOCATION: Oakland Police Academy 2900 Featherstone, Auburn Hills, MI 48326 - Location on Campus: Police Academy
- REGISTRATION: Email: policetraining@oaklandcc.edu or new phone: 248.232.4227
Questions: 911training@oaklandcc.edu
**The Course is SNC Approved (SNC #OCC202001A)**