Introduction to the Fire Service for 911 Professionals

911 Dispatch Academy


Oakland Police Academy Dispatch Instructors

Course Objectives:

  • Improved understanding of the importance of accurate and reliable Fire Communications.
  • Demonstrate a working knowledge of Fire Terminology and an awareness of the objective of the Fireground Commander.
  • Have a working knowledge of the components of the Incident Command System, including the Command and General Staff, and the working relationship between the incident Commander and Communications staff.
  • Have a working knowledge of the techniques necessary to answer a 9-1-1 (or non-emergency) call for service, have the ability to summon necessary aid, and to document that aid in an accurate and timely manner.
  • Become aware of the critical importance of Communications during Critical Indents, including High-Rise Structure Fires, Transportation Incidents, Multi-Casualty Incidents and Hazardous Materials Incidents.
  • Become familiar with actual fire apparatus

Topics Covered:

  • History of Fire Service
  • Intro to Fire Development
  • Fire Apparatus and Terminology
  • FCC / NFPA Regulations
  • Call Processing / Handling
  • Fire Service Communications
  • MAYDAY Handling/Processing
  • Organizational Structure
  • ICS/IMS Overview

June Course Details:

November Course Details:


**The Course is SNC Approved** - Module II -