911 Ethics & Liability for Dispatchers

911 Dispatch Academy

Course Description:

This class will cover not only 911 liability issues but 911 ethics which are sometimes not addressed with liability training. Call-taking standards and special liability considerations will be included. This class will include group exercises and discussions. This training is highly recommended for all 911 staff. Module II approved.


Tracy Ertl – 28-year veteran with Brown County Public Safety Communications (Green Bay Wisconsin), retired. Tracy has served thousands of public safety students as a devoted APCO Adjunct Instructor, presenting nationally and internationally. She is also Owner and Publisher at TitleTown Publishing, a mainstream publishing house specializing in survival and police titles.

Topics Covered: 

  • Vicarious Liability issues
  • Confidentiality in Dispatch
  • Discretionary vs. Ministerial Duty
  • Public Duty Doctrine
  • 9-1-1 Perceptions of the public
  • Need for adequate Policy, Procedure and Training
  • Need for adequate standards in evaluation for Dispatch
  • Trainees and subordinates
  • Laws pertaining to 911 Liability
  • Ethical Training
  • Ethical Leadership

May Course Details:

November Course Details:

Questions: 911training@oaklandcc.edu

**The Course is SNC Approved**