Is the Raider One Card mandatory?
All students are required to have a Raider One Card, as it is your official college
identification, library services, and print/copy card.
Do I have to have a Raider One Card for my financial aid?
No. The Raider One Card is used to identify you as an OCC student.
How do I receive my refund on the Raider One Card?
April 30, 2016 is the last day that money can be loaded to the prepaid debit account
on the Raider One Card. The prepaid debit account will be closing on June 30, 2016.
More about the Enhanced Debit Raider One Card
Do I have to have a social security number to have a Raider One Card?
No, a social security number is not required to obtain the Raider One Card.
What is iROC Cash?
iROC Cash is a cashless way to make purchases on campus. Add money to your iROC Cash
account (green stripe) and use it on campus in pay for print areas, Raiders Stores,
and campus cafés. More about IROC Cash
How do I add funds to my iROC Cash Account?
There are three ways to add funds to your iROC Cash Account:
- At a kiosk machine located in all OCC libraries.
- Through the online management site with a credit or debit card you can add cash to your IROC cash account.
- Visiting a Raiders Store to transfer Financial Aid funds to your iROC Cash account.
The requested amount will be available within 48 hours.
How can I check the balance on my iROC Cash account?
You can check the balance of your iROC Cash Account in two ways:
- At a kiosk machine located in all OCC libraries.
- Using the online management site, review your balance or transaction history online.
Is there a fee associated with the Raider One Card?
There is no fee to have, or use the Raider One Card. There is a $10 fee if the card
should ever need to be replaced.
I previously signed up for Direct Deposit using Online Services (MyOCC). Will my refund
go to this account or to my Raider One Card?
Your refund will be deposited to your current bank account within 1 to 3 days after
Where is my money?
If you are wondering when or how your financial aid refund is being disbursed, information
on MyOCC/Online Services webpage can assist you. Follow the directions below:
- Go to MyOCC, login using your user name and password, and go to the Financial Aid
section. Click on Financial Aid Award Letter to review your award for the current
- Click on the Financial Profile section in MyOCC and click on Bank Information to review
your electronic deposit entries for either Raider One Card or your personal bank.
If you have questions, please contact Financial Services at (248) 341-2000.
How do I activate my library card?
Please see the Circulation Desk at any OCC campus library to have the library card
portion of your Raider One Card activated.
How do I receive a Raider One Card?
There are two ways to receive a Raider One Card:
- If you have a recent photo of yourself, you can submit it online and receive your
Raider One Card in the mail, or pick-up on campus at the Cashier/Business Office.
Review the Raider One Card photo requirements and upload procedures.
- Visit the Raiders Store to have your photo taken for your Raider One Card. Pickup
your card within 5-7 business days at your campus Cashier/Business Office.
Note: Government issued photo I.D. (driver's license, state identification card, or
passport) is required to obtain a card.
What do I need in order to get the Raider One Card?
For online photo submissions, an OCC user name and password is required to login and
begin the process.
At the Raiders Store Photo Station, you must present government issued photo I.D.,
such as a driver’s license, state identification card, or a passport, and have your
OCC student ID number to begin the process.
My Raider One Card was sent to an incorrect address on file. What do I do?
The Raider One Card policy states that we mail the card to the current address that
is on file with Oakland Community College. If that address is no longer valid, you
must to go to Enrollment Services on any campus, with current identification to update
your school records. After you update your mailing address, contact the Raider One
Card office at (248) 232-4400 to confirm with us your new address.
How do I get a replacement card?
To get a replacement Raider One Card, you will need to fill out a Card Replacement
Form at any campus Cashier/Business Office and remit the $10 replacement fee. Select
the option to pick-up your card at your campus Cashier/Business Office or have it
mailed to the address on file with the college. It should arrive in the mail within
5-7 business days.
In an emergency, replacement cards can be mailed for next day delivery for a fee of
$30. When these requests are processed before 1:00 pm, they will be mailed out the
same day. After 1:00 pm, they will be mailed out the next business day.
What do I do if my card is lost or stolen?
If your Raider One Card has been lost or stolen, visit the online management site to suspend your iROC Cash account immediately. To obtain a new card, visit any campus
Cashier/Business Office to remit the $10 card replacement fee, and it will be mailed
to the address on file with the college within 5-7 business days.
What if I need a replacement card due to a name change or damaged card?
Replacement cards due to a legal name change that is reflected on your current government
issued I.D. card, or any damage due to normal wear and tear, must be presented and
forfeited to any campus Cashier/Business Office in order for the card to be replaced
at no cost to the cardholder. If the person is unable to present the card, it is
considered lost, and the replacement fee of $10 will apply. Card office staff cannot
process name changes on the student’s record. Name and address changes or corrections
must be submitted to Enrollment Services. Upon completing a name change request,
students should wait at least 24 hours before requesting a Raider One Card reprint.
The refund amount on my card is not what I expected. What do I do?
Students must visit any campus Cashier/Business Office and present photo I.D. to discuss
Can I still use my financial aid to pay for prints?
Yes. Go to the Raiders Store and fill out an iROC Cash Transfer Request Form before
the financial aid cut-off date. Within 48 hours, your funds will be available in
your iROC Cash account. There is a $400 limit on these vouchers.
Can you give me the phone numbers for the Student Financial Resources and Scholarships
Auburn Hills phone (248) 232-4330
Highland Lakes phone (248) 942-3040
Orchard Ridge phone (248) 522-3440
Royal Oak phone (248) 246-2440
Southfield phone (248) 233-2940
Is the Raider One Card Office a part of Oakland Community college?
Can Faculty and Staff get a Raider One Card?
Yes. Follow the same instructions for students.