Sales & Customer Service

OCC’s Economic and Workforce Development team offers a variety of specialized training classes and workshops on Sales and Customer Service. 

Please review the comprehensive list of classes for this subject area below and schedule training. 

Additional class subjects are available on our main course catalog page.

If you don’t find what you’re looking for, we encourage you to contact us. We can customize training based on your needs to give you more flexible options.

Call Center

  • Call Center Overview
  • Call Center Training
  • Customer Satisfaction: Excellence in Dealing with Emotional Behavior
  • Five Star Customer Service Excellence
  • Motivating Your Sales Team
  • Negotiating Skills
  • Telephone Etiquette
  • Telephone Skills for Superior Customer Satisfaction

Customer Service 

  • Achieving Service Excellence
  • Business Ethics Skills
  • Business Etiquette
  • Communication Strategies
  • Conducting a Successful User Needs Analysis
  • Connecting with Customers
  • Conquering Customer Conflicts
  • Customer Satisfaction: Excellence in Dealing with Emotional Behavior
  • Customer Service
  • Customer Service Excellence Workshop
  • Customer Support
  • Developing Customer Service Skills with IT Professionals
  • Five Star Customer Service Excellence
  • Guiding Customer Conversations
  • Handling a Difficult Customers
  • Handling Challenging Customers Effectively
  • Healing the Customer Relationship
  • Mastering Service
  • Reaching for Stellar Service
  • Resolving Issues that Impact the Customer
  • Telephone Etiquette
  • Telephone Skills for Superior Customer Satisfaction
  • The Service Difference
  • Voice of the Customer

Sales 

  • Budget and Financial Support
  • Business Acceleration and Growth Through SPIN Selling
  • Business Acumen
  • Business Ethics Skills
  • Business Etiquette
  • Coaching Salespeople
  • Collaboration and Negotiation
  • Contract Management
  • Customer Satisfaction: Excellence in Dealing with Emotional Behavior
  • Five Star Customer Service Excellence
  • In-person Sales
  • Internet Marketing
  • Marketing Basics
  • Meeting the Unspoken Customer Needs
  • Motivating Your Sales Team
  • Negotiating for Results
  • Overcoming Sale Objectives
  • Proposal and Report Writing
  • Sales and Customer Service
  • Sales Fundamentals
  • Sales Training
  • Selling and Marketing
  • Telephone Etiquette
  • Telephone Skills for Superior Customer Satisfaction
  • Top 10 Sales Secrets