911 Dispatch Academy

Enrollment Requirements

  • Attend an Academy orientation
  • High School Diploma or G.E.D.
  • Have no prior felony convictions
  • Have a legal right to work in the US
  • Possess a valid drivers license
  • Possess normal hearing, vision, color vision, with or without corrective lenses or hearing aids.
  • Complete typing text (recommended minimum net speed of 35 wpm)
  • Interview (must bring copy of State Drivers Record and State Criminal History Record Check).
  • Participate in a "sit-a-long" at a local 911 center arranged by our academy.

The 911 Dispatch Academy has been approved by the Michigan 911 State Committee (SNC).

SNC approval # OCC201308A

Training Schedule

Classes held Monday-Friday

Course Topics Hours
Basic Telecommunicator Course 40
Introduction to Michigan Criminal Law/Court Observation 8
Fire Communications 16
Homeland Security 8
Wellness or Stress Management 8
Suicide Intervention 8
Domestic Violence 8
Customer Services for 911 Professionals 8
911 Job Interview Preparation 4
Scenario Training with the Oakland Police Academy 4
Mapping 4
911 Ethics and Liability 8
911 CAD Simulation Training 24


Upon completion of the five week program, graduates will receive a “911 Dispatch Academy” certificate provided by the Oakland Police Academy.  Assistance with employment opportunities is provided when available.